FAQ
All your questions answered at 678bt
Deposits and withdrawals, account management, and support — find clear, straightforward answers to all your questions here.
Welcome to 678bt. This FAQ page has been put together to give Bangladeshi players direct, detailed answers to the most frequently asked questions. From depositing via bKash, Nagad, or Rocket to account login issues, bonus withdrawal rules, or contacting support — everything is organised here. If your question is not listed, reach out to our 24/7 live chat or email us directly.
Frequently Asked Questions
Browse the categories below to find your question and read the full answer.
How to Deposit
678bt does not charge any deposit fee on its own. However, your mobile banking operator — such as bKash, Nagad, or Rocket — may apply their own transfer charges. Check the fee schedule in your wallet app for details. For bank transfers, the sending bank may also apply its own charges separately.
The minimum deposit amount at 678bt is ৳200 for every payment method. This applies equally to bKash, Nagad, Rocket, and bank transfer. If you try to deposit less than this amount, the transaction will not be processed.
First, log in to your 678bt account, go to the "Deposit" section, and select Nagad. Note the designated Nagad number shown there, then send the amount from your Nagad app using your personal number. After sending, enter the transaction ID and amount in the deposit form. The funds are usually credited to your account within a few minutes.
First, wait a little while, as network delays can occasionally cause a brief lag. If more than 30 minutes have passed, contact us via live chat or email with your transaction ID, amount, time of transfer, and payment method. Our support team will verify the matter quickly and resolve it.
678bt currently supports four payment methods: bKash, Nagad, Rocket, and direct bank transfer. For bank transfers, popular Bangladeshi banks such as Islami Bank, Dutch-Bangla Bank, or Sonali Bank can be used. The minimum deposit is ৳200 for all methods.
How to Withdraw
The minimum withdrawal amount from 678bt is ৳500. Withdrawal requests below this limit cannot be submitted. There is no additional cap on how much you can withdraw at once — just make sure your available balance is ৳500 or more.
Withdrawal requests are generally processed within 30 minutes to 3 hours. During busy periods or for bank transfers, it may take a little longer. Once your request is approved, the payment will be sent directly to your chosen payment method.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, if you receive a ৳1,000 bonus, you need to place bets totalling 25 times the bonus amount — that is ৳25,000. The deposit amount is not counted in this calculation. Once the requirement is met, the winnings from the bonus can be withdrawn in the usual way.
No. Under 678bt's rules, withdrawn funds are sent only to a payment account registered in the player's own name or used under their own identity. Payments to third-party numbers are not accepted — this is an important rule in place for the security of your account.
Member Account
Signing up at 678bt is straightforward. Visit the site, fill in the registration form, create a username and password, and verify your mobile number. Please note that this site is for users aged 21 and above only. Once registration is complete, you can log in right away, make your first deposit, and claim the welcome bonus.
The most common reason for a login issue is entering the wrong password or username. Use the "Forgot password?" option to reset your password. If that does not help, clear your browser's cache and cookies and try again. If the problem persists, contact our live chat — the support team will verify your account and assist you.
It is best to use a mix of English letters and numbers for your username — at least 6 characters. Your password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. Avoid easily guessable passwords (such as "123456" or your date of birth) and do not use the same password elsewhere.
No. Only one account per person is allowed at 678bt. If multiple accounts are opened by the same person, bonuses may be cancelled and all accounts may be suspended. If you have trouble accessing a previous account, contact support rather than opening a new one.
Yes, you can log in to 678bt from any device using your username and password. When logging in from a new device for the first time, there may be an additional identity verification step — once that is completed, you will have full access.
Support Questions
678bt's support team is active 7 days a week, 24 hours a day. Support is not closed on Eid, Puja, or public holidays. You can reach us by live chat or email at any time for any issue.
Before contacting support, have the following on hand: your username or registered mobile number, a description of the issue, the transaction ID or amount if applicable, and the time the problem occurred. Having this information prepared in advance will allow the support agent to resolve the matter much faster.
There are two ways to contact us: use the live chat on the site for immediate help, or send a detailed message by email — [email protected]. Live chat is generally the fastest way to get a resolution. Email is more suitable when you need to send documents or describe a complex issue.
Yes, 678bt's support team can assist in both Bengali and English. Bangladeshi players can comfortably explain their issues in Bengali and will receive replies in Bengali as well. Language is no barrier to getting in touch.
Issues where you need to send screenshots or documents — such as proof of a payment that was not credited, account verification paperwork, or a detailed description of a longer technical problem — are more effectively handled by email ([email protected]). For general questions, live chat is sufficient.
Still have questions? We are ready to help
If you could not find the answer to your question here, do not worry. 678bt's support team is with you 7 days a week, 24 hours a day in both Bengali and English.
Live Chat — visit the site for immediate help
Email: [email protected]